Service Offerings
Service Agreements
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Genuine Biotage® Replacement Parts
Maintenance of your Biotage system with authorized parts is critical for long lasting performance and reliability. Precise engineering and high standards of quality control ensure th quality of the components.
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Biotage System and Software Upgrades
We continue to improve Biotage systems through updates to software and hardware. Biotage offers upgrade kits for IsoleraTM, Initiator and Initiator+ microwave synthesizers, V-10 solvent evaporator, RapidTrace and RapidTrace+ SPE workstations and more.
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Application Support
Need help with a difficult application? Call 1-Point Support for assistance with reactions, conversion
of traditional organic or peptide methods to microwave, scale-up protocols, and more. Our work-up, purification and sample preparation experts can help you maximize productivity and cost savings for better results.
Training and Workshops
Biotage provides professional on-site and destination courses and seminars to improve your synthesis, work-up, purification, evaporation, sample preparation and scale-up projects using Biotage systems and products.
RapidTrace® Compliance Validation (North America only)
Biotage provides factory authorized validation and verification services for RapidTrace and RapidTrace+ SPE workstations. An authorized Biotage field service engineer will verify accurate operation of your modules helping you meet regulatory requirements and ensure accurate, reliable results for your analysis.
Compliance Validation
- Fully documented performance validation of all solvent and cleaning solution, delivery volumes, flow rates and flow paths
- Mixer operation validation testing
- Complete test of each module’s software-hardware interface
- Verification and alignment of turret and sampleblock sensors
- Validation certificate provided for each module
Verification Service
- Operational-only check of fluids (no volumetric validation)
- Firmware and software verification and update
- Alignment and operation verification
- Tune-up of turret and sample block sensors
- Verification certificate provided for each module