Service Agreements
North America

With a Biotage service agreement you can lock-in annual service costs to avoid unexpected expenses and eliminate the effort to generate a separate order for a service visit. Biotage systems covered with Priority Service Agreements are repaired on average 2 times faster than units scheduled for on-demand service.

Biotage service agreements are available in 3 standard tiers with the ability to customize for multiple units.

• Value – Service agreement cost can be significantly less than the cost of a single repair.  
• Control – Your annual maintenance costs will be fixed with no surprises.  
• Faster response – Eliminate the time to generate and approve a purchase request.  
• No hassle – With a service agreement, simply contact 1-Point Support for fast resolution.

	Priority		Limited		Factory
Description	Comprehensive coverage with top priority on-site service, nothing else to buy.		Full coverage of all labor and travel costs, purchase parts as needed.		Repairs are completed at Biotage facilities with loaner equipment available.
Terms	1 year		1 year		1 year
Labor	100% Coverage		100% Coverage		100% Coverage
Travel	100% Coverage		100% Coverage		N/A
Parts	100% Coverage		Provided as needed		100% Coverage
Preventative Maintenance	Yes		Yes		No
Loaner Equipment	N/A		N/A		Provided as needed
Shipping	N/A		N/A		Customer responsible for delivery to Biotage facility. Biotage is responsible for return to Customer. Biotage supplies packing materials.
Response Time*	3 days		5 days		10 days + shipping
Agreement Details
	*Response time is best effort business day estimate.

Ordering information